WRS Web Solutions Inc.
Customer Support High Speed Internet Service Providers (ISP) Cable DSL Fibre Internet Service Provider

Support

Welcome to our Support page. On this page we list the different ways we may be able to help you find the support you need, whether you have a pre-sales question or you are an existing customer with a techncial support question. Please look for the headings below which best fits your situation. (Please note that this page is only intended for use by customers resident in Canada. Customers not resident in Canada should use the Support page of the website they have ordered services through.)

Internet Plans & Prices

We offer different high speed internet plans in different areas and over different networks, which usually means that our retail prices will also vary from one area to another, depending on the cable TV or DSL/Fibre capable telephone network (we are paying for the use of) to deliver our services over. The Home page of this website is structured to help you navigate by province and then by Place name, to see the plans and prices that we offer in each place. Once you find the plan you like (and assuming it is available at our address) you can follow the link on that plan to place an order.

Internet Availability at My Address

If you live in Alberta or BC, and you have a Shaw cable line running to your home (active or not) then all of our cable high speed internet plans that we offer in AB & BC are likely available at your address (with the exception of some communities), (but we do not provide Cable TV channels).

If you live in Alberta or BC, and you have Telus DSL or Telus Fibre Internet services then our equivilant DSL or Fibre high speed internet plans that we offer in AB & BC are likely available at your address (with the exception of some communities).

If you live in Ontario, and you have a Rogers cable line running to your home (active or not) then all of our cable high speed internet plans that we offer (over Rogers cable TV lines in Ontario) are usually available at your address (except in Uxbridge over Rogers-Compton lines, or over Shaw cable lines), (and we do not provide Cable TV channels).

If you live in Ontario or Quebec, and you have a Cogeco cable line running to your home (active or not) then all of our cable high speed internet plans that we offer over Cogeco lines (in that province) are available at your address (but we do not provide Cable TV channels or any sort of TV services).

If you live in Ontario or Quebec, and you have a rural DSL (phone line based, but not dial up or wireless or satellite) Internet service from Bell at to your home (or it is available at your address) then our equivilant DSL high speed internet plans should be available at your address. Our plans of the same speeds would not be any faster than Bell's plans of that speed. A dry loop would also be required if you do not have an active Bell landline service, but we can arrange that.

If you live in Ontario or Quebec, and you have Fibre to the Neighborhood 'FTTN' Internet service from Bell to your home (or it is available at your address) then our equivilant DSL/FTTN high speed internet plans should be available at your address, (to the highest speeds we are allow to sell). Our plans of the same speeds would not be any faster than Bell's plans of that speed. A dry loop would also be required if you do not have an active Bell landline service, but we can arrange that.

If you live in the province of Quebec, and you have a Videotron cable line running to your home (active or not) then all of our cable high speed internet plans that we offer over Videtron lines are available at your address, (but we do not provide Cable TV channels).

If you live in The Atlantic Provinces, and you have (or are able to have) Bell DSL internet, then our DSL 1 or DSL 7 internet plans are available. We are not able to offer faster speeds in the Atlantic provinces at this time. We are not able to provide services over the cable TV lines in the Atlantic provinces at this time.

We do not offer satelite internet, or wireless internet, or point to point internet. We use the cable TV company lines, so if the cable TV company can't provide you with internet, neither can we. We also use the phone company DSL capable or FTTN capable phone lines, and if the phone company cannot provide you with internet then neither can we. We cannot lay new cable or DSL capable lines in places where they do exist, we are not allow to.

If you do not know if your address is servicable or not, then you are welcome to Ask Us.

Can I Use My Own Modem

If you have a modem which is on our list of suitable mdems for the specific network in question, and it has the correct firmware (software) version on it, then yes. Each of our Place pages either has a list of suitable modems on it, or a link to such a list. When placing your order you would be asked for the make, model, serial number and machine ID (mac ID) of the modem. We do not provuide fee modems, and we do not rent modems, but we do offer you the chance to buy one at the time you place your order.

Installation Appointment

We will e-mail your the details of your Instlallation appointment once we have them, that can take a few days.

Technical Support For Internet Connection or Modem

Existing high speed internet customers can get Technical Support by calling 844-229-0868, but this number is only for actual technical problems/issues with modems and connections, it is not for asking the status of orders, or for sales inquiries or billing inquires or non-technical problem matters. For those please contact us using this page.

Monthly Internet Usage

There is no way for you to lookup your internet usage. If any any time you wish to know it, you must Ask Us.

General Questions

You can get Non-Technical Support here.

Phone Number

Our phone number is 705-309-8500, but we would ask that you please use the above contact form methods to contact us, rather than this phone number.

Knowledgebase - FAQs

Our Knowledgebase also contains some information which may be helpful (or not).